Who Is Responsible For Your Information
MyColour, based in Ndabeni, Cape Town, is operated by Astros Marketing (Pty) Ltd as the responsible party for the collection and use of personal information connected to sales, support and delivery. We collect and process information only where it is needed for legitimate business purposes, legal obligations or with your consent where required.
For privacy requests, you may send us a message through our contact form. We may ask for reasonable proof of identity before acting on certain requests to protect your information from unauthorised access.
What Personal Information We Collect
We collect information that helps us quote, supply, install and support printers, inks and related consumables. The information may come from you directly, from your employer, or from service and delivery interactions.
- Contact details such as name, email address, phone number and business address
- Delivery and collection details for Cape Town and nationwide courier supply
- Account, order and invoice information
- Printer, consumable and service records linked to your machine
- Technical information shared during remote help or print quality checks
Why We Use Personal Information
We use personal information to run our day to day supply and support service, including printer installation, wide-format setup, consumable reordering and maintenance planning. We also use it to answer enquiries, send quotations, process orders, arrange collections and support after-sales service.
Where needed, information may be used to meet legal, tax, accounting or record-keeping duties. We may also use it to manage stock and advise on media matching, ink choices and replacement timing, especially where print quality and downtime matter.
Sharing Information With Service Providers
We may share limited personal information with third parties who help us provide the service you request. These may include courier partners, payment or accounting service providers, technical support providers and maintenance or collection partners.
We require such parties to handle personal information responsibly and only for the purpose for which it was shared. We do not sell personal information.
- Couriers for delivery and collection coordination
- Technicians involved in installation or maintenance
- Professional advisers, where needed for legal or accounting purposes
Storage, Security And Retention
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse or alteration. Access is limited to staff members and service providers who need the information to perform their duties.
Records are kept only for as long as required for business, legal or operational purposes. This may include customer account records, service notes, warranty-related communication and transaction records. When information is no longer required, it is securely deleted or archived in line with applicable requirements.
Your Rights Under POPIA
You have rights in relation to your personal information. Subject to legal limits, you may ask us to confirm whether we hold your information, provide access to it, correct inaccuracies or delete information that is no longer required.
- Request a copy of the personal information we hold about you
- Ask us to correct or refresh your details
- Object to certain processing where POPIA allows it
- Withdraw consent if we rely on your consent to process personal information
- Lodge a complaint if you believe your information has been handled improperly
We will handle your request and may need to verify your identity before completing it.
Contacting Us And Policy Updates
If you have questions about this policy or want to exercise your rights, contact MyColour at our contact form. This policy may be updated from time to time to reflect changes in our operations, legal duties or service arrangements. The current version applies to personal information collected through our sales, support and supply activities in Ndabeni, Montague Gardens, Woodstock, Claremont, Bellville, Somerset West and nationwide.
By dealing with us, you acknowledge that your information may be processed as described in this policy and in line with applicable South African law.